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EFFECTIVE COMMUNICATION

bulletGain knowledge and skills to become better communicators.
bulletLearn about and understand the basic communication model.
bulletIdentify barriers to effective communication.
bulletParticipate in listening skills and techniques activities.
bulletParticipate in activities designed to give insights and an understanding of individual and company culture strengths and barriers.
bulletDevelop strategies, skills, personal goals and an action plan to become better communicators.

PRESENTATION SKILLS

“All the world’s a stage and all the men and women . . . players.”

Participants will:

bulletIdentify own strengths and weaknesses.
bulletLearn the elements of an effective and productive presentation.
bulletLearn the effective use of audio and visual aids.
bulletPrepare and present presentations.
bulletVideotaping for evaluation based on concepts learned in the workshop.

DEVELOPING PERSONAL SKILLS THROUGH THE USE OF THE MYERS BRIGGS TYPE INDICATOR

bulletIncrease self awareness and confirm.
bulletSelf perception (How people take in information).
bulletJudgment (How people make decisions).
bulletEnergy Sources (Whether people prefer the outer or inner world).
bulletIdentify the strengths of self and others.
bulletApply the knowledge about personality type in regards to problem solving, leadership styles, motivation, communications, supervision, goal setting, time management, group process, etc.

LEADERSHIP / TEAM BUILDING

bulletUnderstand individual and team roles and responsibilities; identify individual and team areas of strength and weakness; help match specific task assignments to the appropriate employee.
bulletBroaden and clarify their understanding of leadership, examine their leadership styles and discuss implications to the organization.
bulletDevelop understanding and skill in working together in groups; help individuals understand how different perspectives and methods can lead to useful and effective problem solving, teach team members to value and work with the strengths of others.
bulletLearn to reduce unproductive work by improving communication.
bulletPredict potential problem areas; build an objective framework for dealing with conflict.

MOTIVATING EMPLOYEES TO GIVE THEIR BEST

Participants will

bulletUnderstand an overview of theories of human motivation.
bulletExamine management qualities that make employees happy and satisfied in their job.
bulletExplore relationships between management and motivation.
bulletLearn to set goals to increase motivation and satisfaction.

TIME MANAGEMENT / DELEGATION / EFFECTIVE MEETINGS

Participants will:

bulletExamine techniques for developing appropriate delegation skills.
bulletExplore effective meeting techniques - both structure and process.
bulletGain knowledge about basic concepts of time management; learn their own perception of time; and how time perceptions can account for behavior in others.

INTERVIEWING / EVALUATING / DISCIPLINING EMPLOYEES

Participants will:

bulletLearn common interviewing errors and effective interviewing techniques, and the importance of background checks.
bulletPractice developing job requirements, environmental factors, selection criteria and targeted / behavioral questions.
bulletGain knowledge about current laws and regulations affecting pre-employment inquiries.
bulletLearn to write and present employee performance evaluations; to prepare documentation for performance discussions.
bulletLearn to give constructive criticism; to set goals for improvement; to handle a termination interview.

STRESS MANAGEMENT

Participants will:

bulletLearn to define, identify and manage stress and its impact on their personal and professional lives.
bulletAttitudinal Factors.
bulletJob Related Factors.
bulletRelationship Factors (Personal and Business).
bulletPhysical and Environmental Factors.
bulletDevelop an action plan for positively managing stress in their lives.

STRATEGIC PLANNING

Participants will:

bulletUnderstand the definition of and process for Strategic Planning.
bulletLearn techniques to evaluate the current state of their company or organization.
bulletCreate a Mission, Vision; and develop an operating philosophy.
bulletCreate a blueprint (goals) for change.
bulletDetermine action steps.
bulletFinalize an implementation process

SUPERVISORY SKILLS

Quality Service through Effective Supervision

Participants will:

bulletUnderstand the role and responsibilities of a supervisor.
bulletUnderstand the performance management process.
bulletOngoing communication.
bulletIdentifying standards of performance.
bulletClarifying roles.
bulletSetting Goals.
bulletMonitoring performance.
bulletGiving constructive feedback.
bulletDevelop desired standards of performance.
bulletDevelop coaching skills.
bulletLearn behaviors and responses for dealing with difficult people.
bulletLearn career development techniques

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Email - toby@tobycareer.com