| | EFFECTIVE COMMUNICATION  | Gain knowledge and skills to become better communicators. | | Learn about and understand the basic communication model. | | Identify barriers to effective communication. | | Participate in listening skills and techniques activities. | | Participate in activities designed to give insights and an understanding of individual and company culture strengths and barriers. | | Develop strategies, skills, personal goals and an action plan to become better communicators. |
PRESENTATION SKILLS “All the world’s a stage and all the men and women . . . players.” Participants will: | Identify own strengths and weaknesses. | | Learn the elements of an effective and productive presentation. | | Learn the effective use of audio and visual aids. | | Prepare and present presentations. | | Videotaping for evaluation based on concepts learned in the workshop. |
DEVELOPING PERSONAL SKILLS THROUGH THE USE OF THE MYERS BRIGGS TYPE INDICATOR | Increase self awareness and confirm. | | Self perception (How people take in information). | | Judgment (How people make decisions). | | Energy Sources (Whether people prefer the outer or inner world). | | Identify the strengths of self and others. | | Apply the knowledge about personality type in regards to problem solving, leadership styles, motivation, communications, supervision, goal setting, time management, group process, etc. |
LEADERSHIP / TEAM BUILDING | Understand individual and team roles and responsibilities; identify individual and team areas of strength and weakness; help match specific task assignments to the appropriate employee. | | Broaden and clarify their understanding of leadership, examine their leadership styles and discuss implications to the organization. | | Develop understanding and skill in working together in groups; help individuals understand how different perspectives and methods can lead to useful and effective problem solving, teach team members to value and work with the strengths of others. | | Learn to reduce unproductive work by improving communication. | | Predict potential problem areas; build an objective framework for dealing with conflict. |
MOTIVATING EMPLOYEES TO GIVE THEIR BEST Participants will | Understand an overview of theories of human motivation. | | Examine management qualities that make employees happy and satisfied in their job. | | Explore relationships between management and motivation. | | Learn to set goals to increase motivation and satisfaction. |
TIME MANAGEMENT / DELEGATION / EFFECTIVE MEETINGS Participants will: | Examine techniques for developing appropriate delegation skills. | | Explore effective meeting techniques - both structure and process. | | Gain knowledge about basic concepts of time management; learn their own perception of time; and how time perceptions can account for behavior in others. |
INTERVIEWING / EVALUATING / DISCIPLINING EMPLOYEES Participants will: | Learn common interviewing errors and effective interviewing techniques, and the importance of background checks. | | Practice developing job requirements, environmental factors, selection criteria and targeted / behavioral questions. | | Gain knowledge about current laws and regulations affecting pre-employment inquiries. | | Learn to write and present employee performance evaluations; to prepare documentation for performance discussions. | | Learn to give constructive criticism; to set goals for improvement; to handle a termination interview. |
STRESS MANAGEMENT Participants will: | Learn to define, identify and manage stress and its impact on their personal and professional lives. | | Attitudinal Factors. | | Job Related Factors. | | Relationship Factors (Personal and Business). | | Physical and Environmental Factors. | | Develop an action plan for positively managing stress in their lives. |
STRATEGIC PLANNING Participants will: | Understand the definition of and process for Strategic Planning. | | Learn techniques to evaluate the current state of their company or organization. | | Create a Mission, Vision; and develop an operating philosophy. | | Create a blueprint (goals) for change. | | Determine action steps. | | Finalize an implementation process |
SUPERVISORY SKILLS Quality Service through Effective Supervision Participants will: | Understand the role and responsibilities of a supervisor. | | Understand the performance management process. | | Ongoing communication. | | Identifying standards of performance. | | Clarifying roles. | | Setting Goals. | | Monitoring performance. | | Giving constructive feedback. | | Develop desired standards of performance. | | Develop coaching skills. | | Learn behaviors and responses for dealing with difficult people. | | Learn career development techniques |
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